Complaints Policy

Our complaints policy

At Hurstbourne Garage, Andover, we always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
 
To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
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Complaints procedure

As soon as your vehicle’s repair work or servicing is completed, please inspect the work to ensure everything has been carried out to our usual high standards.
 In an unlikely event that there is anything you are not completely satisfied with, please contact us as soon as you can – so that we can rectify any problems as soon as possible. We aim to respond within 5 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Which? Trusted trader

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader, we have a range of support services available to us and our customers. One of these services is access to an independent Alternative Dispute Resolution (ADR) service, which enables our customers to seek an impartial review of a complaint in the unlikely event that we are unable to resolve it between ourselves.

This is a free service for you, offered by Dispute Resolution Ombudsman, an approved government scheme. Further information about the Ombudsman can be found at www.disputeresolutionombudsman.org/whichtrustedtraders or by telephoning them on 0333 241 3209.

To find out more about our complaints policy, get in touch with us now. We serve clients in Andover and the nearby areas.
Hurst Bourne Garage icon
Call us now on 01264 359 540 to find out more about our complaints policy.
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